Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Confianza IT ("we", "us") collects, uses, and protects personal data when you use the RexaDesk service (the "Service").

1. Information we collect

• Account data — the name, email, phone number, and business details you provide when registering.
• Business data — information you enter to run your business, such as customers, appointments, sales, staff, and inventory records.
• Payment data — subscription payments are processed by our payment providers; we do not store full card numbers on our servers.
• Usage data — technical information such as log data and device/browser details, used to keep the Service secure and reliable.

2. How we use information

We use personal data to provide and operate the Service, process subscription payments, offer support, maintain security, and improve features. We process your customers' data on your behalf, as a processor, according to your instructions and these terms.

3. Sharing

We do not sell personal data. We share it only with service providers who help us operate the Service (such as hosting and payment processing), under appropriate confidentiality obligations, or where required by law.

4. Data retention

We retain your data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations and resolve disputes. You may request deletion or export of your data.

5. Security

We use technical and organisational measures — including access controls, hashed passwords, and encrypted connections — to protect data. No method of transmission or storage is completely secure, but we work to protect your information.

6. Your rights

Depending on your location, you may have rights to access, correct, export, or delete your personal data. To exercise these rights, contact us at info@confianzait.com.

7. Messaging

RexaDesk helps you communicate with your customers, including through WhatsApp click-to-chat links. You are responsible for obtaining any consent required to contact your customers and for complying with applicable marketing and communications laws.

8. Changes

We may update this policy from time to time. Material changes will be notified through the Service or by email.

9. Contact

For any privacy questions, email info@confianzait.com.